Bilingual Tech Support: Electrical/Mechanical (Remote)

Hörmann North America; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading access solutions provider is seeking a Bilingual Technical Support Specialist to provide technical support for electrical and mechanical systems. This role primarily offers remote work with occasional travel. Candidates should be fluent in French and English, possess a diploma in engineering technology, and have experience in customer service. Enjoy competitive compensation, comprehensive benefits, and a collaborative work culture.

Benefits

Competitive compensation

Comprehensive benefits

Generous vacation and paid time off

Retirement savings plan

Career development opportunities

Qualifications

• Hands-on experience in field service, technical support, or customer service.
• Ability to manage multiple priorities from a remote environment.

Responsibilities

• Provide bilingual technical support via phone, email, and video.
• Diagnose and resolve electrical and mechanical issues.
• Support field operations remotely and assist on-site when necessary.
• Process warranty claims and maintain technical records.

Skills

Fluent in French and English

Strong understanding of electrical systems

Some mechanical aptitude

Excellent customer service skills

Proficient in Microsoft Office

Education

Diploma in Electrical or Mechanical Engineering Technology

Tools

Technical software

Job description

A leading access solutions provider is seeking a Bilingual Technical Support Specialist to provide technical support for electrical and mechanical systems. This role primarily offers remote work with occasional travel. Candidates should be fluent in French and English, possess a diploma in engineering technology, and have experience in customer service. Enjoy competitive compensation, comprehensive benefits, and a collaborative work culture.