Bilingual Store Manager

Miele; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading appliance company is seeking a Store Manager to oversee operations at their Experience Centre in Montreal. In this role, you will manage a team, drive sales, and ensure exceptional customer service. Candidates should be bilingual in French and English, have at least 3 years of retail experience, and possess strong leadership skills. Preferred candidates will have experience in the luxury market. Apply today to take your career to the next level.

Benefits

100% Company Paid Benefit Plan

Life Insurance

Disability coverage

Health Spending Account

DPSP contributions

Employee discounts on products

Tuition reimbursement program

Qualifications

• Bilingual French and English
• Thrive in a fast-paced environment and have managerial courage
• Minimum 3 years retail experience and experience managing a high performing team
• At least 2 years of experience in a leadership role
• Outstanding organizational, presentation, computer, and communication skills
• Experience in luxury or high-end retail environment is a must

Responsibilities

• Manage and motivate the team to drive business.
• Establish a client-centric mindset in store.
• Act as a role model demonstrating sales leadership.
• Conduct sales analyses and provide coaching to the team.
• Educate existing Miele customers on how to use their appliances better.

Job description

Schedule: Monday - Sunday (including evenings and holidays)

Location: Westmount, QC

“Make your career an amazing journey” with Miele Canada

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.

Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.

Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

Why Join Miele

Miele offers great job growth and training / carer development opportunities with market total compensation package to include :

100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account.

DPSP’s – Company contributes 6% of salary – no employee matching required.

Employee discounts on products,

Tuition reimbursement program,

Great working conditions and other incentives to attract and retain great talent like you.

About the Role

Based out of our Miele Experience Centre Montreal, currently located in Dollard-des-Ormeaux, with a scheduled relocation into a new store in Westmount in Q3 2025.

We are seeking a high caliber, retail manager with a thorough understanding of the luxury market and a key focus on team and client development.

As a Store Manager, you will take ownership of the business, develop and lead a team of Sales Consultants, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.

What You Will Do

Essential Duties & Responsibilities

• Manage and motivate the team to drive business : create a positive work environment and foster cooperation
• Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations
• Act as a role model demonstrating sales leadership to the team
• Build and develop client portfolios
• Conduct sales analyses and provide coaching to the team
• Prepare and follow up on customer quotes and orders
• Sell care products, vacuums, and small & major domestic appliances
• Handle overflow customer support when busy as well as sales consultant escalations
• Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre
• Host internal and external events
• Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar)
• Support regional events and attend trade shows and events as required
• Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations
• Send out correspondence to customers who respond to our surveys

Qualifications

• Bilingual French and English
• Ability to coach to an excellent customer service; develop direct reports
• Thrive in a fast passed environment and have managerial courage
• Experience in luxury or high-end retail environment
• Ability to build an effective team, delegate, manage and motivate others
• Computer literacy a must
• Ability to adapt to changing needs of the Company as necessary
• Minimum 3 years retail experience and experience Managing a high performing team
• Must be able to work Monday to Sunday, including evenings and holidays as required
• At least 2 years of experience in a leadership role
• Outstanding organizational, presentation, computer, and communication skills
• Experience in long cycle sales would be considered an asset, as would a kitchen / interior design background
• Experience selling high-end brands a definite asset
• A desire to learn and seek out product knowledge to become an expert in the brand

Make a positive change and apply to Miele today!