Bilingual Specialist, Retail Specialty Support

Loblaw Companies Limited; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A national retail pharmacy in Canada is hiring a Bilingual Specialist, Retail Specialty Support to ensure effective management of support calls and emails. The role includes close collaboration with pharmacy team members, providing training support, and assisting with medication claims. Candidates should be bilingual, possess a college degree, and have experience in the healthcare or pharmacy field. This full-time position offers competitive pay and a collaborative team environment.

Benefits

Purchase discount program

Online learning through Academy

Competitive pay

Qualifications

• 2 to 3 years experience in the pharmacy, healthcare, or reimbursement industry.
• Team player seeking to provide superior customer care and store support.
• Experience working with a Customer Relationship Management tool is an asset.

Responsibilities

• Work with Pharmacy team for Retail Pharmacy Support.
• Offer patient self-injection training support.
• Coordinate dispensing of prescriptions at retail pharmacies.
• Provide procurement support for specialty medications.

Skills

Bilingual (French & English)

Customer care

Excellent communication skills

Strong computer skills in MS Office

Education

College or University degree

Tools

Salesforce

Assyst Rx

HealthWATCH

Kroll

Job description

Location

400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Bilingual Specialist, Retail Specialty Support

Job Description

We are hiring a Bilingual Specialist, Retail Specialty Support. Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day‑to‑day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Responsibilities

• Work closely with Pharmacy team members and manufacturer programs to provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self‑injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)

What You’ll Need

• College or University degree
• Bilingual (French & English) is an asset
• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
• A team player with the desire to provide superior customer care and store support
• Excellent communication skills, verbal and written
• Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)
• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset
• Experience with a Customer Relationship Management tool, such as Salesforce is an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Details

Employment Type: Full time

Type of Role: Regular

Number of Openings: 3

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.