Bilingual Specialist, HR Operations & Systems

HOLT RENFREW; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading luxury retailer based in Toronto is seeking a Bilingual Specialist, HR Operations & Systems to provide exceptional customer service and optimize HR processes. The role requires advanced bilingual skills (English and French), a post-secondary degree, and 1-2 years of relevant experience. Candidates should be proficient in Microsoft Office and exhibit strong leadership and organizational skills. This position offers competitive compensation and benefits, all within a vibrant and diverse workplace.

Benefits

Competitive total compensation

Generous employee discount

Pension and health & dental benefits

Tuition assistance

Continuous learning and development

Qualifications

• Advanced/Expert verbal and written skills in English and French required.
• 1-2 years of post-university work experience.
• Highly service-oriented with exceptional organizational skills.

Responsibilities

• Provide a high level of customer service to internal and external customers.
• Support HRIS and configure changes across the system.
• Independently identify areas to improve existing business processes.

Skills

Bilingual customer service

Leadership and influencing

Interpersonal skills

Organizational skills

Proficient in Microsoft Office Suite

Education

Post-secondary degree in a related field

Tools

HR Connect tool (Jira)

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Bilingual Specialist, HR Operations & Systems has a focus on maintaining and optimizing HR processes, systems and procedures. The Specialist will provide extraordinary bilingual customer service to each employee by maintaining all employee data in the HRIS, systems administration and process execution; while also maintaining strong relationships with other departments across the organization. This role partners with Payroll to support our stores in employee lifecycle changes, with Audit & Privacy to support People Team projects and reviews, and must maintain the confidentiality of the office of Human Resources at all times.

Specific responsibilities include the following:

• Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business.
• Direct delivery of process updates and changes to HRBPs and designated client groups in both English and French, where needed. Through partnership with the Human Resources Business Partners and other key stakeholders, proactively plan for cyclical and long-term business needs.
• Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business.
• Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates.
• Triage all incoming first level requests through HR Connect, assign responsibilities and resources, as required.
• Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed.
• Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada).
• Perform HRIS and other system testing and training (in English and French), as required. Create and maintain bilingual resources and training tools for employees.
• Independently and proactively identify areas to improve existing business processes, and present recommendations using analysis and research to support. Prepare and keep up-to-date procedural documentation.
• Respond to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes.
• Other duties and projects, as assigned.

The ideal candidate:

• Advanced/Expert verbal and written skills in English and French required; other languages are an asset
• Post-secondary degree in a related field or equivalent work experience
• 1-2 years of post-university work experience
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal)
• Is adaptable and comfortable with ambiguity and change
• Highly service-oriented with exceptional organizational and follow up skills
• Passionate about fashion and luxury retailing
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.