Bilingual Service Desk Analyst - Remote Support

Medavie; Remote; CAD 45,000 - 65,000; Full time

Job summary

A national health solutions partner in Canada is hiring a bilingual Service Desk team member to provide first-level technical support. The role offers permanent full-time employment, flexible work arrangements, and extensive career growth opportunities. Responsibilities include troubleshooting technical issues and participating in a rotating on-call schedule. Applicants should have a post-secondary education in computer technology and 1-3 years of relevant experience. Enjoy a competitive benefits package with comprehensive health plans and a pension plan.

Benefits

Comprehensive health, vision and dental plan

Employer-matched pension plan

Flexible work arrangements

Annual incentive bonus

Qualifications

• 1-3 years in a customer service or technical support role.
• Professional-level written and spoken bilingualism (English & French).
• Required security clearance with Federal Government.

Responsibilities

• Provide bilingual technical support through various channels.
• Log, troubleshoot and resolve technical incidents.
• Participate in a 24/7 on-call technical support schedule.

Skills

Bilingual communication

Troubleshooting

Independent work

Customer service

Education

Post-secondary education in computer technology

Tools

Active Directory

PowerShell

Windows 10

Cherwell

Job description

A national health solutions partner in Canada is hiring a bilingual Service Desk team member to provide first-level technical support. The role offers permanent full-time employment, flexible work arrangements, and extensive career growth opportunities. Responsibilities include troubleshooting technical issues and participating in a rotating on-call schedule. Applicants should have a post-secondary education in computer technology and 1-3 years of relevant experience. Enjoy a competitive benefits package with comprehensive health plans and a pension plan.