Bilingual Service Advisor – Customer Experience

Camions Globocam; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation company in Eastern Ontario seeks a skilled individual for their customer service role focused on mechanical services. The candidate will manage client interactions, ensuring high-quality service and support. Required qualifications include 6 months of experience in customer service and bilingual communication skills. Attractive salary, benefits, and growth opportunities are offered.

Benefits

Attractive salary that grows

Group insurance including paramedical and dental

EAP and virtual healthcare

Wellness account up to $1200/year

Retirement savings plan

Generous vacation program (4 weeks/year)

Post-secondary scholarships for employees' children

Qualifications

• Minimum 6 months of customer service experience.
• Bilingual, fluent in English and French.
• Technical advisor certification is a plus.

Responsibilities

• Plan and organize maintenance and mechanical services.
• Guide clients from arrival to truck handover.
• Deliver high-quality service with outstanding follow-up.
• Apply current quality procedures rigorously.
• Investigate and ask the right questions for clarity.

Skills

Outstanding customer service

Effective communication

Team player

Ability to handle stress

Job description

A transportation company in Eastern Ontario seeks a skilled individual for their customer service role focused on mechanical services. The candidate will manage client interactions, ensuring high-quality service and support. Required qualifications include 6 months of experience in customer service and bilingual communication skills. Attractive salary, benefits, and growth opportunities are offered.