Bilingual Service Administrator

Getinge; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A global leader in healthcare solutions is seeking a Service Administrator in Mississauga. This role requires a bilingual candidate with experience in service coordination and proficiency in SAP. The ideal candidate will assist in logistics, customer service, and equipment management while working on-site a few times a week. Join a dynamic team where your skills will make a significant impact.

Benefits

Health, Dental, Vision and Travel insurance benefits

Registered Pension Plan with company match

Paid Time Off

Wellness initiative & Health Assistance Resources

Life Insurance

Short and Long Term Disability Benefits

Hybrid Work Arrangements

Parental and Caregiver Leave

Tuition Reimbursement

Qualifications

• 1-3 years in a Service or Logistics Coordinator role.
• Experience with SAP is an asset.
• Strong skills in Microsoft Office, particularly Excel.

Responsibilities

• Dispatch service orders to technicians.
• Verify service order entries by technicians.
• Monitor open service orders.
• Create and manage Service Contracts in SAP.
• Answer technical service helpline calls and provide support.

Skills

Bilingual English and French

Organizational skills

Interpersonal skills

Detail-oriented

Self-motivated

Education

Applicable Diploma/Certificate from an accredited institution

Tools

SAP

Microsoft Office (Excel)

Job description

Overview

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it. With a passion for life

In our Service Department, we are looking for ...

Job Overview

The Service Administrator will be responsible for logistics and SAP System Transactions related to service.

Job Responsibilities and Essential Duties

• Service Dispatch: Dispatch service orders to technicians.
• Receive and verify service order entries by technicians.
• Confirm service orders and prepare for invoicing.
• Monitor open service orders and follow up with technicians.

• Service Contract: Create Service Contract offers and renewals; Enter Service Contracts and Maintenance Plans in SAP; Maintain and update Service Contract Tracking spreadsheet; Review and bill Service Contracts.

• Equipment Management: Monitor incoming shelves, open work orders and tag incoming equipment; Monitor incoming shelves to ensure equipment is moving through the repair system in a timely fashion to meet Quality objectives.

• Customer Assistance: Answer technical service helpline and direct calls to the appropriate technician; Assess the urgency of the calls and provide appropriate escalation if required; Issue RGA’s for customer units to be sent in for repair.

• Test Equipment: Calibration Equipment Maintenance Scheduling (distribute and maintain current files).

• Reporting: Open service orders, parts backorders, and ad hoc reporting.

• General duties: Filing, voicemail box management and technician schedule.
• Other duties as assigned by management.
• On-site requirement: Must be on-site 1-2 times a week, or more if required.
• Office location: Mississauga, ON
• Experience: 1-3 years in a Service or Logistics Coordinator role
• Education: Applicable Diploma/Certificate from an accredited institution

Required Knowledge, Skills and Abilities

• Bilingual English and French required
• SAP knowledge is an asset
• Intermediate computer skills and Microsoft Office skills in Excel
• Strong organizational skills and very detail-oriented
• Self-motivated and a self-starter
• Excellent interpersonal, communication, and presentation skills

#LI-Hybrid

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits

Getinge offers a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.