Bilingual Senior Customer Support & Asset Ops Specialist

Medtronic; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company in Montreal is seeking a Customer Service Rep III/Technical Support Agent to deliver exceptional service to both internal and external customers. The ideal candidate will have experience in service applications, excellent communication skills, and the ability to troubleshoot technical issues. This role requires a minimum of 4 years of relevant experience and fluency in both French and English. Benefits include competitive salary and comprehensive benefits package.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term incentive plan

Qualifications

• Requires minimum of 4 years of relevant experience.
• Fluency in French and English (verbal and written) is desirable.

Responsibilities

• Provide highest level of service to internal and external customers.
• Manage web-based ordering or registrations.
• Document product complaints and service requests from customers.
• Direct complex technical issues to appropriate personnel.

Skills

Experience in ServiceNow, SalesForce.Com, ServiceMax applications

Strong verbal and written communications skills

Thrive in a fast-paced work environment

Ability to provide proactive solutions to customer issues

Strong organizational skills

Education

High school diploma or equivalent

College Diploma (preferred)

Tools

ServiceNow

SalesForce.Com

SAP

Microsoft Office

Job description

A leading healthcare technology company in Montreal is seeking a Customer Service Rep III/Technical Support Agent to deliver exceptional service to both internal and external customers. The ideal candidate will have experience in service applications, excellent communication skills, and the ability to troubleshoot technical issues. This role requires a minimum of 4 years of relevant experience and fluency in both French and English. Benefits include competitive salary and comprehensive benefits package.