Bilingual Senior Customer Support & Asset Ops Specialist

Medtronic; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global healthcare technology leader in Peel Region, Canada is looking for a Customer Service Rep III/Technical Support Agent. You will play a crucial role in supporting the service and repair strategy across various sectors while ensuring excellent customer service and managing operational tasks. Ideal candidates have at least 4 years of experience, strong communication skills, and proficiency in SAP and Microsoft Office. This role includes benefits and competitive compensation.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term Incentive Plan

Qualifications

• Requires broad practical knowledge of operational systems gained through experience.
• Minimum of 4 years of relevant experience.
• Proficient in English and French (verbal and written).

Responsibilities

• Provide the highest level of service to external and internal customers.
• Manage web-based ordering or registrations and customer queries.
• Responsible for reporting complaints and Adverse Drug Reactions.

Skills

ServiceNow

SalesForce.Com

ServiceMax

Analytical thinking

Verbal communication

Written communication

Microsoft Office

Organizational skills

Education

High school diploma or equivalent

College Diploma

Tools

SAP

EDI (Electronic Data Interchange)

Job description

A global healthcare technology leader in Peel Region, Canada is looking for a Customer Service Rep III/Technical Support Agent. You will play a crucial role in supporting the service and repair strategy across various sectors while ensuring excellent customer service and managing operational tasks. Ideal candidates have at least 4 years of experience, strong communication skills, and proficiency in SAP and Microsoft Office. This role includes benefits and competitive compensation.