Bilingual Senior Customer Service Specialist – Mississauga

CONMED; Mississauga; On-site; CAD 50,000 - 60,000; Full time

Job summary

A global medical device company is seeking a Bilingual Senior Customer Service Representative in Mississauga who will assist in managing Salesforce and customer service interactions in English and French. Ideal candidates will have 2-3 years of customer service experience, preferably in a medical or pharmaceutical environment. The role emphasizes teamwork and process improvement, making it perfect for energetic and articulate individuals eager to contribute positively to the team and company goals. Competitive compensation and extensive benefits including healthcare, pension, and professional development are offered.

Benefits

Competitive Compensation

Employer funded Health and Dental Benefits

3 Weeks’ Paid Vacation to Start

Flexibility/Hybrid Work Model

Qualifications

• 2-3 years of experience working in customer service, preferably in a bilingual role.
• Experience with EDI/GHX is a strong asset.
• Experience in medical devices/pharmaceutical industry is an asset.

Responsibilities

• Assist Supervisor in monitoring Salesforce and assign cases.
• Manage Pre-Orders and Ship Completes in collaboration with leadership.
• Participate in GHX, Commport, and Intertrade partnership meetings.

Skills

Fluent in French

Fluent in English

Customer service experience

Education

University degree or college diploma

Tools

Salesforce

MS Office Applications

EDI/GHX

Job description

A global medical device company is seeking a Bilingual Senior Customer Service Representative in Mississauga who will assist in managing Salesforce and customer service interactions in English and French. Ideal candidates will have 2-3 years of customer service experience, preferably in a medical or pharmaceutical environment. The role emphasizes teamwork and process improvement, making it perfect for energetic and articulate individuals eager to contribute positively to the team and company goals. Competitive compensation and extensive benefits including healthcare, pension, and professional development are offered.