Bilingual Scheduling Dispatcher

BGIS; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading facility management company in Montreal is seeking a Scheduling Dispatcher to optimize the scheduling and dispatch of maintenance work. The role involves creating Technicians' daily schedules, processing service requests, and ensuring timely completion of assignments. The ideal candidate has dispatch or scheduling experience and strong customer service skills. This position offers the opportunity to work in a dynamic environment that emphasizes effective resource utilization.

Qualifications

• 1 to 3 years of dispatch, scheduling or customer service work experience.
• Ability to allocate work orders for optimal human resource utilization.
• Computer proficiency in MS Outlook, MS Excel and service management databases.

Responsibilities

• Prepare and distribute Technicians’ daily schedules.
• Provide support to facility management operations projects.
• Receive and document service requests into work orders.
• Assess and assign priority to work orders.
• Monitor and follow up on work order progress.

Skills

Dispatch experience

Scheduling experience

Customer service skills

Ability to work under pressure

Prioritization skills

Computer proficiency in MS Outlook and MS Excel

Strong customer service orientation

Communication skills

Facility management experience

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at BGIS.com

Summary

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

Key Duties & Responsibilities

• Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
• Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
• Receives service requests from the call center and documents service request details into a work order
• Assesses and assigns priority to the work order
• Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
• Monitors and follows up on work order progress to ensure timely completion
• Prepares reports to assist in monitoring work orders and resource planning
• Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
• Other duties as assigned

Work Requirements

• Must be able to work shifts, be on-call and be available to respond to emergencies

Knowledge & Skills

• 1 to 3 years of dispatch, scheduling or customer service work experience
• Ability to work well under pressure
• Ability to prioritize work orders based on order of importance and impact
• Ability to allocate work orders that result in optimal human resource utilization
• Ability to understand service request requirements and assign work orders to appropriate Technicians
• Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
• Strong customer service orientation along with strong customer service skills and sense of urgency
• Good communication skills
• Understanding of and previous work experience within the facility management services organization, an asset

Licenses and/or Professional Accreditation

• None required

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!