Bilingual Reverse Mortgage Support Specialist - Hybrid

EQ Bank | Equitable Bank; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services provider is looking for a Reverse Mortgage Account Specialist in Toronto. This role requires exceptional bilingual customer service skills and a strong understanding of the mortgage industry. The successful candidate will support new borrowers, facilitate leads, and maintain customer records. A competitive salary with benefits, including a bonus structure and RRSP match, is offered in a hybrid work environment.

Benefits

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Generous vacation policy and personal days

Annual professional development allowance

Qualifications

• Minimum of 2 years experience in a fast-paced customer service environment.
• Sound knowledge of the Mortgage Industry’s current regulations and trends.
• Working knowledge of Reverse Mortgages is an asset.

Responsibilities

• Provide exceptional customer service through phone and written channels.
• Identify leads and meet unique needs of senior clients.
• Maintain records of customer interactions and distribute leads.

Skills

Fluent in French

Fluent in English

Exceptional customer service skills

Analytical skills

Problem-solving skills

Education

Post-secondary education (business or marketing diploma)

Tools

Microsoft Dynamics

MS Office and Office 365

Job description

A leading financial services provider is looking for a Reverse Mortgage Account Specialist in Toronto. This role requires exceptional bilingual customer service skills and a strong understanding of the mortgage industry. The successful candidate will support new borrowers, facilitate leads, and maintain customer records. A competitive salary with benefits, including a bonus structure and RRSP match, is offered in a hybrid work environment.