Bilingual Reporting Consultant — Client Analytics & Service

ADP; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global payroll and human resources company is seeking a Reporting Consultant to engage with clients and develop essential reports tailored to their business needs. Success in this role requires strong analytical capabilities and excellent bilingual communication in French and English. The ideal candidate will thrive in a fast-paced environment and is excited about continuous learning and personal growth. Join a culture that champions diversity and inclusivity, and seize this opportunity to enhance your career.

Benefits

Ongoing training and development opportunities

Tuition reimbursement program

Support for mental health and well-being

Flexibility to balance work and personal time

Qualifications

• Bilingual in French and English is essential.
• Proven success in delivering exceptional customer service.
• Excellent in time management and organization.

Responsibilities

• Handle calls with best practices for service excellence.
• Act as a Subject Matter Expert on ADP Reporting products.
• Manage time effectively to meet call metrics and schedules.
• Build strong relationships with clients and internal partners.
• Collaborate with internal support teams to resolve client requests.
• Organize and maintain client requests efficiently.
• Stay updated on Reporting and Analytics products.

Skills

Bilingual – French and English

Excellent time management skills

Strong attention to detail

Proven track record for delivering superior customer service

Aptitude to learn new software applications

Strong influencing skills

Interpersonal skills

Organizational skills

Education

Post-secondary diploma or equivalent

Job description

A global payroll and human resources company is seeking a Reporting Consultant to engage with clients and develop essential reports tailored to their business needs. Success in this role requires strong analytical capabilities and excellent bilingual communication in French and English. The ideal candidate will thrive in a fast-paced environment and is excited about continuous learning and personal growth. Join a culture that champions diversity and inclusivity, and seize this opportunity to enhance your career.