Bilingual Renewal Advisor (6 months contract)

EQ Bank; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading digital bank in Canada is seeking a Renewals Advisor to manage mortgage renewals and maintain client relationships. Ideal candidates will have a background in customer service, be bilingual in English and French, and possess strong negotiation skills. This role provides an excellent opportunity to shape the future of banking while working with a talented team.

Benefits

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Generous vacation policy

Qualifications

• Completed post-secondary program or equivalent experience in a related field.
• Bilingual in English and French is preferred.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Maintain relationships with borrowers and brokers.
• Negotiate mortgage renewals to retain clients.
• Prepare loan renewal documents for borrowers.

Skills

Bilingual (English and French)

Strong customer service skills

Negotiation skills

Analytical abilities

Interpersonal and communication skills

Organizational multitasking

Education

Completed post-secondary program in a related discipline

2-3 years of experience in a related field

Tools

MS Outlook

MS Word

MS Excel

Job description

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

The Renewals Advisor is responsible for establishing and maintaining a professional relationship with borrowers and / or brokers whose mortgages are approaching maturity. They must review each individual file assess clients needs provide necessary information and negotiate renewals with the ultimate goal of retention while adhering to the banks set policies and procedures.

The Core Responsibilities!

• Retention (60%)
• Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity positively representing the bank through the renewal process with a strong emphasis on superior customer service ultimately with the goal of retaining them as Equitable Bank borrowers. This includes the ability to work professionally with authorized mortgage brokers
• Negotiate renewals within a predetermined pricing range attempting to offer the borrower the best product while maximizing the banks profit while adhering to the underwriting criteria timelines and other policies and procedures
• Assess borrowers on an individual basis making knowledgeable recommendations that are best suited to address their needs whilst maintaining and upholding the Banks interest. This includes monitoring mortgages that no longer meet Equitable Banks risk assessment standards working with these borrowers and / or third parties (brokers / lawyers) to ensure that they are able to transition in an efficient and timely manner
• Be self-directed and organized able to balance and upkeep the day-to-day maintenance of five months worth of loans in a large portfolio. This includes but is not limited to ensuring 24 hour turn-around time on email requests and one hour turn-around time on all phone messages

Administration (30%)

• Prepare loan renewal documents for individual borrowers processing said documents once signed and returned by borrowers
• Ensure all procedural and compliance requirements are met to minimize the banks exposure to risk and that all documents meet legal requirements and are electronically archived correctly for future reference
• Ensure all actions to the file are accurately and consistently documented on the customer tracking database
• Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the banks exposure to risk

Reporting (5%)

• Systematically track all interactions with borrowers and other external parties
• Keep monthly portfolio spreadsheets up to date and available for review by management upon request

Other (5%)

• Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management
• Be team oriented showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers

Lets Talk About You!

• Completed post-secondary program in a related discipline and / or 2-3 years of experience in a related field
• Bilingual (English and French)
• Superior interpersonal and communication skills both written and verbal
• Strong decision making and problem solving abilities
• Ability to perform under pressure
• Basic mathematical skills
• Exemplary analytical abilities
• Strong customer service and negotiation skills
• Computer literate (MS Outlook MS Word MS Excel)
• Self-motivated to meet tight deadlines
• Results / goal achievement oriented
• Ability to seamlessly balance multiple priorities simultaneously; organized multitasking
• Team oriented
• Working knowledge of residential mortgages and processes and thorough understanding of products offered by Equitable
• A general understanding of current mortgage market trends

What we offer For full-time permanent roles

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical dental vision life and disability benefits
• Employee Share Purchase Plan
• Maternity / Parental top-up while you care for your little one
• Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience :

Unclear Seniority

Key Skills

Administrative Skills, Time Management, Diplomatic Skills, Listening Skill, Languages Fluency, Organizational Skill, Pressure Management, Discipline Skills, Communication, Relationship Management, Client Services, Flexibility, IT Skill, Orderly Condition, Secretarial Skill

Employment Type : Contract

Experience : years

Vacancy : 1