Bilingual Remote Support Specialist (English/French)

Teladoc Health; Winnipeg; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Winnipeg. This role involves managing customer inquiries through calls and chats while providing exceptional service and support. Candidates must be bilingual in English and French, possess strong problem-solving skills, and be able to work effectively in a dynamic environment. Flexible working hours with a competitive hourly wage are offered.

Benefits

Flexible scheduling

Competitive hourly wage

Experience in healthcare and tech

Qualifications

• Exceptional empathy for engaging with members and patients.
• Ability to manage multiple priorities effectively.
• Must adapt quickly to new processes in a fast-paced environment.

Responsibilities

• Managing inbound calls, emails, and chats.
• Addressing inquiries and resolving issues.
• Providing information about healthcare services.

Skills

Empathy

Organizational skills

Bilingual (English and French)

Job description

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Winnipeg. This role involves managing customer inquiries through calls and chats while providing exceptional service and support. Candidates must be bilingual in English and French, possess strong problem-solving skills, and be able to work effectively in a dynamic environment. Flexible working hours with a competitive hourly wage are offered.