Bilingual Remote Support Specialist (English/French)

Teladoc Health; Regina; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative to deliver exceptional customer service within a call center. Responsibilities include managing incoming communications and ensuring patient satisfaction. Candidates must be bilingual in English and French, possess strong organizational and problem-solving skills, and be adaptable in a fast-paced environment. This position offers flexible scheduling and competitive pay at $24 CAD per hour.

Qualifications

• Exceptional empathy and understanding of member needs.
• Ability to manage multiple priorities in a high-paced environment.
• Willingness to adapt to new processes quickly.

Responsibilities

• Provide outstanding customer service via calls, emails, and chats.
• Address inquiries and resolve issues for patients and members.
• Coordinate queues and ensure high customer satisfaction.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual (English and French)

Job description

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative to deliver exceptional customer service within a call center. Responsibilities include managing incoming communications and ensuring patient satisfaction. Candidates must be bilingual in English and French, possess strong organizational and problem-solving skills, and be adaptable in a fast-paced environment. This position offers flexible scheduling and competitive pay at $24 CAD per hour.