Bilingual Remote Support Specialist (English/French)

Teladoc Health; Edmonton; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare technology company in Canada is seeking a Tier 1 Patient and Member Support Representative to provide exceptional customer service in a call center environment. This role requires bi-lingual abilities in English and French, alongside outstanding communication skills. The position offers flexibility with hours and a competitive pay rate, allowing support of patients and members effectively.

Benefits

Flexible work schedule

Competitive pay

In-demand experience in healthcare and technology

Qualifications

• Engage with members and patients with genuine understanding.
• Manage multiple priorities effectively.
• Adapt to new processes in a fast-paced environment.

Responsibilities

• Provide outstanding customer service in a call center.
• Manage inbound calls, emails, and chats.
• Resolve inquiries and provide information about services.

Skills

Exceptional empathy

Organization skills

Bi-lingual (English and French)

Telephonic communication

Job description

A leading healthcare technology company in Canada is seeking a Tier 1 Patient and Member Support Representative to provide exceptional customer service in a call center environment. This role requires bi-lingual abilities in English and French, alongside outstanding communication skills. The position offers flexibility with hours and a competitive pay rate, allowing support of patients and members effectively.