Bilingual Remote IT Help Desk Technician

#twiceasnice Recruiting; Ottawa; Remote; CAD 50,000 - 60,000; Full time

Job summary

A recruitment company is seeking an Intermediate IT Help Desk Support Technician for a remote position. The ideal candidate should have at least 2 years of IT support experience, be bilingual in English and French, and possess a solid understanding of Microsoft O365 and Active Directory. This role involves troubleshooting various IT issues and providing top-notch support to users. A flexible schedule is required as you will be part of a 24/7 team.

Benefits

Medical Insurance (60% paid for by company after 4 months)

Vacation

Paid Sick Days

Certification Reimbursement

Online Training Courses Available

Qualifications

• 2+ years of help desk or IT support experience required.
• Schedule flexibility required based on business needs of 24/7 team.

Responsibilities

• Respond to and resolve support tickets via phone, email, and remote tools.
• Create and manage user accounts, reset passwords, and map network drives.
• Document troubleshooting steps and solutions in the ticketing system.

Skills

Bilingual fluency in English and French

Networking concepts understanding

Proficiency with ticketing systems

Education

Training in Computer Science or IT Support

Tools

Microsoft O365

Active Directory

Job description

A recruitment company is seeking an Intermediate IT Help Desk Support Technician for a remote position. The ideal candidate should have at least 2 years of IT support experience, be bilingual in English and French, and possess a solid understanding of Microsoft O365 and Active Directory. This role involves troubleshooting various IT issues and providing top-notch support to users. A flexible schedule is required as you will be part of a 24/7 team.