Bilingual Remote Customer Support Specialist (French/English)

Concentrix; Riverview; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer service provider seeks a Bilingual Customer Service Representative to work from home. Responsibilities include customer support, issue resolution, and technical assistance. Candidates must be fluent in French and English, have customer service experience, and a high school diploma. The role offers a salary range of $16-$25/hr and various employee benefits as well as opportunities for growth.

Benefits

Medical, dental, and vision insurance

Paid training

Employee referral bonuses

Health and wellness programs

Qualifications

• Ability to work in a quiet, distraction-free environment.
• Eagerness to learn new technologies.
• A desktop or laptop for testing.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French and English

Customer service experience

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

A global customer service provider seeks a Bilingual Customer Service Representative to work from home. Responsibilities include customer support, issue resolution, and technical assistance. Candidates must be fluent in French and English, have customer service experience, and a high school diploma. The role offers a salary range of $16-$25/hr and various employee benefits as well as opportunities for growth.