Bilingual Remote Customer Support Specialist (French/English)

Concentrix; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer experience company is hiring a Customer Service Representative to work remotely. The role requires fluency in French and English and involves providing support via calls and online. Ideal candidates have customer service experience and strong computer skills. This position offers competitive pay ranging from $16 to $25 per hour along with various benefits and growth opportunities.

Benefits

Medical, dental, and vision insurance

Paid training and incentives

Employee referral bonus opportunities

Health and wellness programs

Work-from-home convenience

Qualifications

• Fluent in both French and English, able to communicate effectively.
• 1+ year of customer service experience required.
• Ability to work in a quiet environment.
• Proficient in fast-paced multi-tasking.
• Strong computer skills and knowledge of PCs.

Responsibilities

• Provide inbound customer support in the preferred language.
• Help customers resolve basic technical issues.
• Track and document information in databases.
• Maintain knowledge of client products and services.

Skills

Fluent French

Fluent English

Customer service experience

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

A leading customer experience company is hiring a Customer Service Representative to work remotely. The role requires fluency in French and English and involves providing support via calls and online. Ideal candidates have customer service experience and strong computer skills. This position offers competitive pay ranging from $16 to $25 per hour along with various benefits and growth opportunities.