Bilingual Remote Customer Support Specialist (French/English)

Concentrix; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global customer service company is hiring a Customer Service Representative-Remote who speaks both French and English. The role involves providing support to customers through inbound and outbound calls. Applicants should have at least one year of customer service experience and a high school diploma. This position offers the opportunity to work from home with excellent growth prospects and comprehensive benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Paid training days

Employee assistance program (EAP)

Qualifications

• 1+ year of customer service experience is required.
• A quiet, distraction-free environment is needed to work from home.
• Proficiency in multi-tasking is important.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve customer information.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

A leading global customer service company is hiring a Customer Service Representative-Remote who speaks both French and English. The role involves providing support to customers through inbound and outbound calls. Applicants should have at least one year of customer service experience and a high school diploma. This position offers the opportunity to work from home with excellent growth prospects and comprehensive benefits.