Bilingual Remote Customer Service Rep (French/English)

Sitel Corp.; New Brunswick; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A customer experience leader is seeking a dedicated full-time Customer Service Representative to work from home in Canada. You will address customer concerns regarding vehicles for a major automotive brand while providing exceptional service and support. This role requires strong verbal and written communication skills in both French and English, along with proficiency in MS Office and adaptability to various situations. Comprehensive benefits and a supportive community await you in this flexible work environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid virtual classroom-style training

Company-matched RRSP contribution

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• At least six months of customer service experience required.

Responsibilities

• Provide exceptional service to vehicle owners.
• Address concerns about warranty coverage and vehicle features.
• Listen calmly and respond with effective solutions.

Skills

Verbal communication in English

Written communication in French

Proficiency in MS Office 365

Problem-solving

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

MS Teams

Microsoft Windows

Job description

A customer experience leader is seeking a dedicated full-time Customer Service Representative to work from home in Canada. You will address customer concerns regarding vehicles for a major automotive brand while providing exceptional service and support. This role requires strong verbal and written communication skills in both French and English, along with proficiency in MS Office and adaptability to various situations. Comprehensive benefits and a supportive community await you in this flexible work environment.