Bilingual Remote Customer Care Specialist (FR/EN)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Windsor, Ontario, is seeking bilingual customer support representatives. The ideal candidates will provide inbound support, assist with technical issues, and track information in databases. Required qualifications include fluency in French and English, a high school diploma, and prior customer service experience. This position offers a competitive wage of $25 per hour, opportunities for career advancement, and a flexible work-from-home arrangement.

Benefits

Comprehensive benefits

Flexible work-from-home arrangement

Access to daily pay options

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Eager to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in French and English

Fast-paced multitasking

Education

High school diploma or GED

Tools

Computer navigation skills

Job description

A leading customer service provider in Windsor, Ontario, is seeking bilingual customer support representatives. The ideal candidates will provide inbound support, assist with technical issues, and track information in databases. Required qualifications include fluency in French and English, a high school diploma, and prior customer service experience. This position offers a competitive wage of $25 per hour, opportunities for career advancement, and a flexible work-from-home arrangement.