Bilingual Receptionist / Administrative Assistant - Insurance

Natalie LeBlanc - Desjardins Insurance Agent; Dieppe; On-site; CAD 47,000 - 50,000; Full time

Job summary

An insurance agency in Dieppe, NB is seeking a bilingual Receptionist / Office Administrator to provide exceptional client service and support day-to-day operations. The ideal candidate will possess strong organizational skills, a commitment to customer satisfaction, and the ability to multitask effectively. This full-time position offers a competitive salary and comprehensive benefits after a probation period.

Benefits

Competitive Salary: $47,500–$50,000 annually, plus commission opportunities

Comprehensive Benefits after 3-month probation

Career Development programs

Qualifications

• Minimum 2 years of experience in a receptionist or administrative role.
• General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.

Responsibilities

• Greet and assist clients with inquiries related to policies, coverage, and claims.
• Answer and manage incoming calls: screen, redirect, and take messages.
• Manage daily operational tasks, including non-payment follow-ups and message tracking.
• Monitor and order office supplies to maintain inventory levels.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in Microsoft Office

Commitment to delivering outstanding customer service

Fully bilingual in English and French

Education

Associate's degree or higher in office / business administration

Job description

Overview

Desjardins Insurance is a recognized leader in the Canadian insurance industry, known for our commitment to exceptional client service and community-focused values. We’re currently seeking a bilingual Receptionist / Office Administrator to join our dynamic team. If you're highly organized, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.

Position: Bilingual Receptionist / Office Administrator (French / English)

Location: Dieppe, NB

Employment: Full-Time

Position Overview

As the Receptionist / Office Administrator, you’ll be the first point of contact for clients and play a vital role in ensuring smooth day-to-day operations. This role is ideal for a proactive multitasker who enjoys supporting both clients and internal teams with professionalism and care.

Responsibilities

• Client Service & Communication
• Greet and assist clients with inquiries related to policies, coverage, and claims.
• Provide clear guidance on insurance products and policy changes.
• Build strong, respectful relationships with clients by understanding their unique needs.
• Resolve service issues efficiently, aiming for first-contact resolution.
• Maintain accurate and confidential records of client interactions.
• Stay up-to-date on industry trends, product updates, and regulatory changes.

• Reception & Communication Management
• Answer and manage incoming calls: screen, redirect, and take messages.
• Ensure timely and accurate message distribution to relevant team members.

• Operational & Administrative Support
• Manage daily operational tasks, including non-payment follow-ups and message tracking.
• Handle bank deposits and payments with precision.
• Process incoming and outgoing mail, packages, and deliveries.
• Support sales and service teams in achieving client service and sales goals.

• Office & Resource Management
• Monitor and order office supplies to maintain inventory levels.
• Assist with document preparation, scheduling, and project coordination.

Qualifications

• Associate’s degree or higher in office / business administration (preferred).
• Minimum 2 years of experience in a receptionist or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and office management systems.
• Commitment to delivering outstanding customer service.
• General Insurance License (Level 1 or 2) is an asset, but not required at the time of interview.
• Fully bilingual in English and French, with strong verbal and written skills.

Benefits

• Competitive Salary: $47,500–$50,000 annually, plus commission opportunities.
• Comprehensive Benefits: Health coverage begins after a 3-month probation period.
• Career Development: Access to professional growth and advancement programs.
• Supportive Environment: Be part of a team that values collaboration and excellence.

How to Apply

Interested candidates are invited to apply online.

We thank all applicants for their interest. Only those selected for an interview will be contacted.