Bilingual Production Customer Service Rep (EN/FR) – Hybrid

Sonova Group; Mississauga; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading hearing technology company in Mississauga seeks a Production Customer Service Representative to support manufacturing processes and manage customer order communication. The role requires excellent organizational skills, customer service experience, and proficiency with Salesforce. This position offers a flexible hybrid work environment and opportunities for career development within a diverse and inclusive workplace.

Benefits

Collaborative culture

Continuous self-improvement opportunities

Rich benefits plan including wellness benefits

Qualifications

• Previous customer service experience, ideally within the hearing aid or medical device industry.
• Fluent in English; French language considered an asset.
• Basic typing and computer skills required.

Responsibilities

• Make outbound calls for order clarification and follow-up.
• Communicate with customers via Salesforce regarding order details and updates.
• Assist in expediting orders as required to meet production timelines.
• Collaborate with internal departments to resolve order inconsistencies.

Skills

Customer service experience

Organizational skills

Effective communication

Teamwork orientation

Problem-solving abilities

Education

Secondary education or equivalent

College education preferred

Tools

Salesforce

SAP

Job description

A leading hearing technology company in Mississauga seeks a Production Customer Service Representative to support manufacturing processes and manage customer order communication. The role requires excellent organizational skills, customer service experience, and proficiency with Salesforce. This position offers a flexible hybrid work environment and opportunities for career development within a diverse and inclusive workplace.