Bilingual Product Support Specialist - Tech (Spanish)

EF; Toronto; On-site; CAD 66,500 - 96,500; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Vacation Time

Retirement Savings Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Job summary

PassFort is looking for a dedicated individual to support clients in using Moody's Analytics Lending Solutions products. This role involves assisting clients through web, email, and telephone communications, ensuring they derive maximum value from the software.

The ideal candidate must possess strong customer service skills, a Bachelor’s degree in Finance, Accounting, or Computer Science, and fluency in English and Spanish. A thorough understanding of financial statements is necessary.

Qualifications

• General understanding of financial statements is essential.
• Strong customer service skills and eagerness to excel.
• Fluency in both English and Spanish is required.

Responsibilities

• Support clients in their use of Moody's Analytics Lending Solutions products.
• Provide conceptual solutions to a wide range of clients.
• Educate clients on product features and functionality.

Skills

General understanding of financial statements

Strong customer service skills

Superb analytical skills

Fluency in both English and Spanish

Excellent verbal, written, and organizational skills

Attention to detail

Working knowledge of Windows-based software

Basic knowledge of database administration

Exposure to the financial industry

Education

Bachelor's degree concentration in Finance, Accounting, or Computer Science

Job description

Company Overview

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills And Competencies

• General understanding of financial statements
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
• Fluency in both English and Spanish is required
• Excellent verbal, written, and organizational skills
• Attention to detail and the ability to learn quickly
• Working knowledge of Windows-based software (e.g., Excel, Word)
• Basic knowledge of database administration (e.g., SQL Server, Postgres) (Preferred)
• Exposure to the financial industry, banking, Commercial Real Estate, and/or capital markets (Preferred)

Education

• Bachelor's degree concentration in Finance, Accounting, or Computer Science

Responsibilities

• Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses with world-class software
• Provide conceptual solutions to our wide range of clients
• Provide in-depth education and assistance on product features, functionality, and technical architecture
• Support clients on the use of our industry-leading credit risk products in a courteous, professional, and timely manner via web, email, and telephone
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for our client Knowledge Base
• Manage and elevate requests appropriately while maintaining ownership of the client interaction and delivery of the solution

Compensation and Benefits

For Canada-based roles only: The anticipated hiring base salary range for this position is $66,500.00–$96,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full‑time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including medical, dental, vision, parental leave, vacation, a retirement savings plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. Reasonable accommodations are available on request and will be taken into account based on the individual candidate’s needs. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to [e-mail]. Information provided during the accommodation process will be treated as confidential and will only be shared to the extent required to evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.