Bilingual PepsiCo Equipment Services Move Scheduler

PepsiCo; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global beverage company is seeking a Bilingual Move Scheduler in Moncton, New Brunswick. This role involves working with Sales and PES departments to create and manage equipment move schedules while maintaining customer satisfaction. Ideal candidates will have a post-secondary diploma, bilingual communication skills, and experience in customer service. This position offers competitive compensation and opportunities for professional growth within a dynamic culture.

Benefits

Competitive compensation

Comprehensive benefits

Professional growth opportunities

Inclusive culture

Qualifications

• 1-2 years of prior customer service experience.
• Demonstrated proficiency in MS Office, especially Excel.
• Strong problem-solving and analytical skills.

Responsibilities

• Create and manage daily regional equipment move schedules.
• Partner with customers and teams to resolve scheduling conflicts.
• Conduct confirmation calls to ensure installs and pickups.

Skills

Verbal communication

Written communication

Problem-solving

Analytical skills

Organizational skills

Bilingual (French/English)

Education

Post-secondary diploma/degree in business

Tools

MS Office

CETS

Job description

Overview

The role of the Bilingual Move Scheduler will be to work directly with the PES and Sales department and Customers in the activation of all equipment moves. The Move Scheduler contributes to the success of PepsiCo Equipment Services by analyzing open equipment move orders to optimize scheduling and routing operations. The scheduler will create equipment move schedules and truck routes, communicate scheduling to the customer and coordinate with local Sales and PES departments to drive operational efficiencies and customer satisfaction.

What you can expect from us:

• Competitive compensation and comprehensive benefits designed to fit your unique needs
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• Inspiring positive change for people and the planet with sustainability goals
• A supportive team that will encourage your professional growth and development

Responsibilities

• Create and manage daily regional equipment move schedules based on business rules using CETS and AMS systems to drive lowest landed cost while maximizing truck capacity
• Partner with customer, field technicians, Pepsi Equipment Services leadership, and Sales organization to appropriately resolve scheduling and equipment placement conflicts
• Conduct 72-hour confirmation calls to confirm pending installs / deliveries / pick ups and exchanges
• Maintain historical service records on Customer Equipment Tracking System (CETS)
• Establish and maintain good customer rapport
• Support sales inquiries relating to equipment
• Follow standard procedures for the scheduling of equipment move activities
• Support all customer calls in a highly professional manner and provides courteous timely responses
• Support the administration of paperwork required for the Pepsi Equipment Service (PES) activities

Qualifications

Basic Qualifications:

• Post-secondary school diploma / degree in business related field preferred
• Demonstrated verbal and written communication skills
• Proficiency with MS Office, especially Excel
• 1-2 years of prior customer service experience
• Strong problem solving, analytical, and organizational skills
• Proven ability to work independently with minimal or no supervision
• Must be bilingual (French/English)

Preferred Qualifications:

• Bachelor’s degree in Supply Chain, Business, or related area of study
• Previous knowledge of CETS application and PES process standards
• Willingness to work flexible work hours

Why work at PepsiCo

At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better