Bilingual Patient Support Specialist (French–English)

IQVIA; Quebec; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading healthcare company in Quebec is seeking a bilingual patient support agent to provide high-quality assistance to patients and healthcare providers. Responsibilities include managing inbound calls, assisting with drug insurance inquiries, and collaborating with internal teams. Ideal candidates will have at least one year of relevant experience and strong communication skills. This role offers flexible rotating shifts to support work-life balance.

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or customer service.
• Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday.

Responsibilities

• Serve as the primary point of contact in a call center, providing support to patients and healthcare providers.
• Manage inbound calls and assist with patient enrollment and inquiries.
• Report adverse events and manage clinical referrals.

Skills

Fluent in French

Fluent in English

Strong communication skills

Attention to detail

Basic computer proficiency (Excel, Word, Outlook)

Education

University degree or diploma

Job description

A leading healthcare company in Quebec is seeking a bilingual patient support agent to provide high-quality assistance to patients and healthcare providers. Responsibilities include managing inbound calls, assisting with drug insurance inquiries, and collaborating with internal teams. Ideal candidates will have at least one year of relevant experience and strong communication skills. This role offers flexible rotating shifts to support work-life balance.