Bilingual Patient & Member Support Specialist (Flexible Hours)

Teladoc Health; Toronto; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Toronto. You will provide outstanding support through calls, emails, and chats, ensuring customer satisfaction. The position requires exceptional empathy, organizational skills, and a bilingual capability in English and French. This flexible role offers a minimum of 15 hours per week at a competitive hourly rate.

Benefits

Flexible work schedule

In-demand experience in healthcare and tech

Competitive hourly wage of $24 CAD

Qualifications

• Exceptional empathy and understanding of patient needs.
• Able to manage priorities in a fast-paced environment.
• Adaptable to new processes efficiently.

Responsibilities

• Manage inbound calls, emails, and chats to assist patients and members.
• Address inquiries and resolve issues promptly.
• Coordinate queues and provide accurate information about services.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bi-lingual English and French

Job description

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Toronto. You will provide outstanding support through calls, emails, and chats, ensuring customer satisfaction. The position requires exceptional empathy, organizational skills, and a bilingual capability in English and French. This flexible role offers a minimum of 15 hours per week at a competitive hourly rate.