Bilingual Patient & Member Support Specialist (Flexible Hours)

Teladoc Health; Halifax; Remote; CAD 30,000 - 60,000; Part time

Job summary

A virtual healthcare company is seeking a Tier 1 Patient and Member Support Representative in Halifax. This role involves providing top-notch customer service in a fast-paced environment, managing inquiries through calls, emails, and chats. Bilingual skills in English and French are essential. Competitive pay at $24 CAD per hour and flexible work schedules are offered to enhance your experience in virtual healthcare.

Qualifications

• Exceptional empathy for engaging with members and patients.
• Exemplary organizational skills in a fast-paced environment.
• Ability to adapt to new processes quickly.

Responsibilities

• Manage inbound calls, emails, and chats for patient and member support.
• Provide information about Teladoc Health services.
• Ensure customer satisfaction by addressing concerns professionally.

Skills

Empathy

Organizational skills

Adaptability

Bilingual (English and French)

Job description

A virtual healthcare company is seeking a Tier 1 Patient and Member Support Representative in Halifax. This role involves providing top-notch customer service in a fast-paced environment, managing inquiries through calls, emails, and chats. Bilingual skills in English and French are essential. Competitive pay at $24 CAD per hour and flexible work schedules are offered to enhance your experience in virtual healthcare.