Bilingual Patient & Member Support Specialist | Flexible

Teladoc Health; Quebec; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare service provider is seeking a Patient and Member Support Representative in Quebec. This role involves managing calls, emails, and chats while ensuring customer satisfaction. Candidates should possess strong telephonic communication, problem-solving skills, and exceptional empathy. Bilingual proficiency in English and French is required. Join a dynamic team and gain valuable experience in virtual healthcare.

Benefits

Earn $24 CAD per hour

Minimum commitment of 15 hours per week

Qualifications

• Exceptional empathy towards members and patients.
• Strong telephonic communication skills to explain complex concepts.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats to resolve inquiries.
• Coordinate queues and provide information about services.
• Ensure high customer satisfaction while handling crisis situations.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual English and French

Job description

A leading healthcare service provider is seeking a Patient and Member Support Representative in Quebec. This role involves managing calls, emails, and chats while ensuring customer satisfaction. Candidates should possess strong telephonic communication, problem-solving skills, and exceptional empathy. Bilingual proficiency in English and French is required. Join a dynamic team and gain valuable experience in virtual healthcare.