Bilingual Patient & Member Support Specialist (EN/FR)

Teladoc Health; Regina; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Canada. This role involves providing exceptional customer service via calls, emails, and chats. Candidates should possess strong telephonic communication and problem-solving skills along with a bilingual proficiency in English and French. The position offers flexible scheduling with a minimum commitment of 15 hours per week, earning $24 CAD per hour.

Qualifications

• Exceptional empathy to engage with members and patients.
• Strong organizational skills to manage competing priorities.
• Ability to thrive in a fast-paced work environment.
• Bi-lingual in English and French is required.

Responsibilities

• Manage inbound calls, emails, and chats from patients and members.
• Address inquiries and resolve issues efficiently.
• Coordinate queues and provide information about services.
• Ensure high customer satisfaction through professional handling of concerns.

Skills

Customer service

Telephonic communication

Problem-solving

Empathy

Organizational skills

Adaptability

Bilingual (English and French)

Job description

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Canada. This role involves providing exceptional customer service via calls, emails, and chats. Candidates should possess strong telephonic communication and problem-solving skills along with a bilingual proficiency in English and French. The position offers flexible scheduling with a minimum commitment of 15 hours per week, earning $24 CAD per hour.