Bilingual Patient & Member Support Specialist (EN/FR)

Teladoc Health; North Vancouver; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company in North Vancouver is seeking a Tier 1 Patient and Member Support Representative to provide outstanding service within a call center environment. The role requires managing customer inquiries and demonstrates exceptional empathy and problem-solving skills. Bilingual proficiency in English and French is essential. Flexible hours available, starting at $24 CAD per hour.

Qualifications

• Strong telephonic communication skills to explain complex concepts clearly.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in customer service or healthcare support.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and coordinate service queues.
• Ensure high customer satisfaction through professional service.

Skills

Exceptional empathy

Organizational skills

Adaptability

Bilingual in English and French

Job description

A healthcare technology company in North Vancouver is seeking a Tier 1 Patient and Member Support Representative to provide outstanding service within a call center environment. The role requires managing customer inquiries and demonstrates exceptional empathy and problem-solving skills. Bilingual proficiency in English and French is essential. Flexible hours available, starting at $24 CAD per hour.