Bilingual Patient & Member Support Specialist

Teladoc Health; Halifax; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading telehealth company is looking for a Tier 1 Patient and Member Support Representative in Halifax. You will manage communications through calls, emails, and chats, ensuring high customer satisfaction. The role also involves crisis handling and requires exceptional communication skills. This position is flexible with a pay of $24 CAD per hour, offering valuable experience in healthcare and tech.

Benefits

Flexible work schedule

In-demand experience in healthcare and tech

Qualifications

• Exceptional empathy and ability to engage with members and patients.
• Exemplary organizational skills for managing multiple tasks.
• Ability to adapt to new processes in a fast-paced environment.
• Bilingual in English and French is required.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Coordinate queues and provide information about services.
• Maintain high customer satisfaction and address concerns.
• Handle crisis situations with composure when needed.
• Work independently or collaboratively as part of a team.
• Explain complex concepts clearly to diverse members.

Skills

Empathy

Organizational skills

Problem-solving abilities

Telephonic communication skills

Job description

A leading telehealth company is looking for a Tier 1 Patient and Member Support Representative in Halifax. You will manage communications through calls, emails, and chats, ensuring high customer satisfaction. The role also involves crisis handling and requires exceptional communication skills. This position is flexible with a pay of $24 CAD per hour, offering valuable experience in healthcare and tech.