Bilingual Patient Care Specialist - Remote

Shoppers Drug Mart; Montreal; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading retail pharmacy in Montreal is seeking a dedicated individual to act as a single point of contact for patients in their support program. Responsibilities include conducting welcome calls, advocating for patient funding options, and collaborating on program services. Candidates must possess a college diploma or university degree and be bilingual in French and English. Competitive pay and career advancement opportunities are offered.

Benefits

Competitive pay

Purchase discount program

Career advancement opportunities

Supportive work environment

Flexible working hours

Qualifications

• 1-3 years’ experience in the healthcare or pharmaceutical industry, preferably in patient-facing roles.
• 1-3 years’ experience in a Customer Service or Call Centre setting.
• Experience with public and private third-party drug reimbursement plans.

Responsibilities

• Serve as the single point of contact for patients enrolled in the support program.
• Conduct welcome calls to gather information and inform patients about program offerings.
• Act as a patient advocate exploring options for medication funding.

Skills

Bilingualism (French & English)

Excellent communication skills

Strong computer skills

Ability to analyze information

Demonstrated ability to work in a team

Education

College Diploma or University degree

Tools

Customer relationship databases

Job description

Employer Industry: Retail Pharmacy

Why consider this job opportunity:

• Competitive pay and purchase discount program
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and community health
• Flexible working hours between 8:00 AM to 8:00 PM

What to Expect (Job Responsibilities):

• Serve as the single point of contact for patients enrolled in the support program and their prescribing physicians
• Conduct welcome calls to gather information and inform patients about program offerings
• Act as a patient advocate by exploring options for medication funding and managing financial assistance
• Coordinate program services to ensure prompt access to therapy and self-injection training
• Collaborate with Program Management and other specialists to address patient concerns and needs

What is Required (Qualifications):

• College Diploma or University degree is required
• 1-3 years’ experience in the healthcare or pharmaceutical industry, preferably in patient‑facing roles
• Experience with public and private third‑party drug reimbursement plans
• 1-3 years’ experience in a Customer Service or Call Centre setting
• Bilingualism (French & English) is mandatory

How to Stand Out (Preferred Qualifications):

• Strong computer skills in a Windows environment and experience with customer relationship databases
• Demonstrated ability to work successfully in a fast‑paced, team‑based environment
• Excellent communication skills, both written and verbal
• Ability to analyze and interpret information, data, and regulations
• Flexibility to work longer hours or overtime as required