Bilingual Patient Care Specialist - Remote

Shoppers Drug Mart; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading retail pharmacy in Mississauga is seeking a candidate to serve as a contact for patients in a support program. Responsibilities include conducting welcome calls, advocating for patients regarding medication funding, and collaborating with specialists. The ideal candidate has a college diploma and 1-3 years of healthcare experience, along with bilingual (French & English) proficiency. Competitive pay and a supportive work environment are offered.

Benefits

Competitive pay

Purchase discount program

Career advancement opportunities

Comprehensive training

Flexible working hours

Qualifications

• 1-3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction.
• Experience with public and private drug reimbursement plans.
• 1-3 years of experience in a customer service or call center setting.

Responsibilities

• Serve as the single point of contact for patients enrolled in the support program.
• Conduct welcome calls to gather patient information.
• Inform patients about program offerings such as case management support.

Skills

Bilingualism (French & English)

Customer service experience

Strong computer skills

Ability to analyze and interpret information

Excellent written and verbal communication

Education

College diploma or university degree

Tools

MS Office

Job description

Employer Industry: Retail Pharmacy and Healthcare

Why consider this job opportunity:

• Competitive pay with a purchase discount program
• Opportunity for career advancement and growth within a well-respected national brand
• Supportive and collaborative work environment focused on community impact
• Comprehensive training and online learning opportunities provided
• Flexibility to work varied hours between 8:00 AM to 8:00 PM
• Commitment to diversity and inclusion within the workplace

What to Expect (Job Responsibilities):

• Serve as the single point of contact for patients enrolled in the support program and their prescribing physician
• Conduct welcome calls to gather patient information and introduce them to the support program
• Inform patients about program offerings such as case management support and prescription coordination
• Advocate for patients by exploring funding options for medications and managing financial assistance
• Collaborate with program management and other specialists to address patient concerns and ensure effective service delivery

What is Required (Qualifications):

• College diploma or university degree is required
• 1-3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction
• Experience with public and private drug reimbursement plans
• 1-3 years of experience in a customer service or call center setting
• Bilingualism (French & English) is mandatory

How to Stand Out (Preferred Qualifications):

• Strong computer skills in a Windows environment using MS Office
• Demonstrated ability to analyze and interpret information, data, and regulations
• Excellent written and verbal communication skills
• Ability to work successfully in a fast-paced, team-based environment
• Flexibility to work longer hours or overtime as required