Bilingual Patient Care Specialist: Reimbursement & Advocacy

Shoppers Drug Mart; Canada; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading retail pharmacy in Canada is seeking a candidate for a temporary position focused on patient support. Responsibilities include serving as a point of contact for patients, conducting welcome calls, and advocating for funding options. Ideal candidates will have 2-3 years of healthcare experience, strong customer service skills, and a college diploma. The role offers competitive pay and opportunities for advancement.

Benefits

Competitive pay

Purchase discount program

Online learning and development

Qualifications

• 2-3 years of experience in the healthcare or pharmaceutical industry.
• Familiarity with public and private third-party drug reimbursement plans.
• 2-3 years of experience in a Customer Service or Call Centre setting.

Responsibilities

• Serve as the single point of contact for patients enrolled in the support program.
• Conduct welcome calls and obtain necessary patient consent.
• Act as a patient advocate exploring funding options for medications.

Skills

Customer Service

Patient Interaction

Strong Computer Skills

Bilingualism (French & English)

Education

College Diploma or University degree

Tools

MS Office

Customer Relationship Databases

Job description

A leading retail pharmacy in Canada is seeking a candidate for a temporary position focused on patient support. Responsibilities include serving as a point of contact for patients, conducting welcome calls, and advocating for funding options. Ideal candidates will have 2-3 years of healthcare experience, strong customer service skills, and a college diploma. The role offers competitive pay and opportunities for advancement.