Bilingual Patient Care Advocate - Flexible Hours

Shoppers Drug Mart; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading retail pharmacy in Mississauga is seeking a candidate to serve as a contact for patients in a support program. Responsibilities include conducting welcome calls, advocating for patients regarding medication funding, and collaborating with specialists. The ideal candidate has a college diploma and 1-3 years of healthcare experience, along with bilingual (French & English) proficiency. Competitive pay and a supportive work environment are offered.

Benefits

Competitive pay

Purchase discount program

Career advancement opportunities

Comprehensive training

Flexible working hours

Qualifications

• 1-3 years of experience in the healthcare or pharmaceutical industry, preferably with direct patient interaction.
• Experience with public and private drug reimbursement plans.
• 1-3 years of experience in a customer service or call center setting.

Responsibilities

• Serve as the single point of contact for patients enrolled in the support program.
• Conduct welcome calls to gather patient information.
• Inform patients about program offerings such as case management support.

Skills

Bilingualism (French & English)

Customer service experience

Strong computer skills

Ability to analyze and interpret information

Excellent written and verbal communication

Education

College diploma or university degree

Tools

MS Office

Job description

A leading retail pharmacy in Mississauga is seeking a candidate to serve as a contact for patients in a support program. Responsibilities include conducting welcome calls, advocating for patients regarding medication funding, and collaborating with specialists. The ideal candidate has a college diploma and 1-3 years of healthcare experience, along with bilingual (French & English) proficiency. Competitive pay and a supportive work environment are offered.