Bilingual Onboarding Officer

Aviso; Toronto; Sur place; CAD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Health and dental benefits

Generous vacation time

Parental leave top-up

Retirement contributions

Learning & development

Social events

Résumé du poste

Aviso Wealth in Toronto, Canada is seeking a Bilingual Onboarding Officer to join the Partner and Client Onboarding team. The role focuses on managing onboarding for new advisors with a strong emphasis on French language proficiency and outstanding customer service.

The successful candidate will collaborate with multiple internal teams, maintain documentation, and support platform transitions while ensuring compliance with CRA/IRS residency requirements. EST hours apply.

Qualifications

• Post-secondary education and/or equivalent experience.
• Minimum of 2–3 years of experience in the financial industry, preferably in an Operations or Service Center role.
• This role requires conducting business in French; bilingual in English is an asset and strongly preferred.

Responsabilités

• Partner with Advisors and communicate effectively to ensure a smooth onboarding.
• Provide guidance, support and education on procedures, forms and practices within the Dataphile system to ensure Advisors are successful in onboarding.
• Be the Subject Matter Expert and answer questions that come into Onboard Team.
• Partner with other areas of operations and service to ensure onboarding is done in a timely manner and concerns are resolved quickly.
• Update Onboarding Dashboard on a weekly basis to monitor Advisor progress.
• Update account information and collaborate with internal stakeholders to ensure CRA/IRS residency documentation is compliant.

Connaissances

French language

Customer service

Attention to detail

MS Office

Formation

Post-secondary education or equivalent

Outils

Dataphile

Description du poste

Aviso Wealth: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

Aviso Wealth: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We are looking for an Onboarding Officer to join our Partner and Client Onboarding team.

Reporting to the Manager, Operations and working in a fast-paced environment, the Bilingual Onboarding Officer is expected to provide high-quality customer service by managing all aspects of onboarding of new advisors. The highly motivated and energetic professional ensures that all advisor, client and head office requests and inquiries are handled promptly with care and accurately, adhering to the established service levels.

As oneaviso

• We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
• We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
• We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
• We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve

What your day looks like

• Partner with Advisors and communicate effectively and ask questions to ensure a smooth onboarding
• Provide guidance, support and education on procedures, forms and practices within the Dataphile system to ensure the Advisor is successful in the onboarding process
• Be the Subject Matter Expert and answer questions that come into the Onboard Team
• Partner internally with other areas of operations and service to ensure that onboarding is done in a timely manner and that concerns are resolved quickly
• Update Onboarding Dashboard on weekly basis to monitor Advisor progress
• Update account information and collaborate closely with all internal stakeholders and teams to ensure compliance with documentation related to CRA and IRS self-certification of residency status
• Provide additional support for platform transitions, offboarding and other specialized partner support as needed
• This role may require occasional travel

Requirements

Your experience and skills

• Post-secondary education and/or equivalent experience
• Minimum of 2-3 years of experience in the financial industry, preferably in an Operations or Service Center role
• Successful completion of the Canadian Securities Course (CSC) is preferred
• Excellent customer service skills and strong attention to detail
• Previous experience with process improvement and documentation
• Strong knowledge of Microsoft Office (Outlook, Excel, Word)
• Knowledge and experience of Dataphile is an asset
• This role is required to conduct business in French. Bilingual in English is an asset and is strongly preferred
• Ability to work EST standard hours

Benefits

Why Aviso Wealth?

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page - Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Company Overview

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal.

We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $55,000 - $65,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.