Bilingual Nurse Field Case Manager

Shoppers Drug Mart Specialty Health Network Inc.; Mississauga; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Benefit package

Discounts (SDM, Goodlife)

RRSP/Pension

Employee share ownership plan

Training & development

Job summary

Shoppers Drug Mart Specialty Health Network Inc. is seeking a dedicated Nurse Field Case Manager in Mississauga, Ontario. You will oversee patient and physician caseloads, coordinate care plans, and ensure accurate documentation for quality outcomes.

The role requires RN licensure with at least five years of clinical experience, reimbursement knowledge, and strong communication. The employer highlights an attractive benefits package, pension options, and professional development opportunities.

Qualifications

• Registered Nurse with current, unrestricted license in province of employment.
• BScN preferred; combination of experience and education considered.

Responsibilities

• Manage assigned patient and physician/clinic caseload.
• Coordinate and facilitate patient progress from enrollment through therapy.
• Document thoroughly to ensure continuity of care.

Skills

Nursing experience

Reimbursement knowledge

Telephony skills

Clinical leadership

Bilingual (French/English)

Case management

Communication skills

Education

RN with current license (RN)

BScN preferred

Tools

MS Office (Outlook, Word, Excel)

Oracle; Siebel (web apps)

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Bilingual Nurse Field Case Manager

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Basic Function

The Nurse Field Case Manager (FCM) is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the patient /physician/client needs through flawless customer service. The Nurse Field Case Manager will deliver through expert communication skills and available resources, quality and cost-effective treatment outcomes for the patient. The Nurse Field Case Manager will work directly with the reimbursement team to help secure drug coverage.

Nature and Scope

The Nurse Field Case Manager will maintain a patient case load providing, disease state, molecule education and training to patients and care-givers, service coordination, in-clinic and telephone support, monitoring of adherence, and side effect management. Building strong working relationships, collaboration, effective communication and attention to detail both internally and externally are key responsibilities to meet specific team and business objectives. In addition, the Nurse Field Case Manager will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What You Will Do

• Responsible for assigned patient and physician/clinic case load
• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors.
• Coordinates & facilitates the client progress from enrollment and throughout therapy
• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
• Provide status updates related to reimbursement; patient training requirements; pharmacy dispensing/ delivery/refill requests
• Report all Adverse Event (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
• Provide in-clinic training & build relationships on behalf of the program
• Work collaboratively with the Pharma company representatives
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
• Demonstrate commitment to Continuous Quality Improvement
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
• Assume responsibility for personal and professional development
• Other responsibilities as required by SDM Specialty Health Network

What You Will Need

• Registered Nurse with a current, unrestricted license in the province of employment. BScN preferred, however, a combination of experience and education will be considered
• Disease state experience in Multiple Sclerosis (MS), Rheumatoid Arthritis (RA), Gastroentrology (GI) and Dermatology is an asset; specialty biologic strongly preferred
• Proficient in reimbursement landscape and completion of Special Authorization and Appeal Letters
• Recent experience with Patient Support Programs (PSP)
• Demonstrated customer/account focus and consistently deliver on the PSP value proposition
• Fluently bilingual in both written and spoken languages is an asset (French & English)
• Five or more years direct clinical experience
• Strong telephony skills
• Demonstrated leadership experience and ability to work under pressure
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Proficiency of computer skills including, Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web based applications (Oracle; Seibel)
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of case management processes
• Valid driver’s license

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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