Bilingual NOC Network Specialist – Remote Support

Onico Solutions; Montreal; Remote; CAD 60,000; Full time

Job summary

A telecommunications company is seeking a Network Support Specialist responsible for providing technical support to customers in Montreal. The ideal candidate has 2+ years in NOC experience, is fluent in both French and English, and possesses strong customer service skills. The role involves troubleshooting network issues and coordinating support activities. This is a permanent position with a salary of $60,000 annually.

Qualifications

• Minimum 2 years of NOC related experience.
• Experience in the telecom industry is preferred.
• Proven ability to work independently.

Responsibilities

• Administer, maintain and support network services.
• Provide direct customer support via telephone.
• Coordinate field services team for provisioning new services.

Skills

Customer service skills

Bilingual (French/English)

Troubleshooting LAN and WIFI issues

Cisco network configuration

Incident management systems

Tools

CCNA / CCNP certification

Optical media converter technology

Job description

A telecommunications company is seeking a Network Support Specialist responsible for providing technical support to customers in Montreal. The ideal candidate has 2+ years in NOC experience, is fluent in both French and English, and possesses strong customer service skills. The role involves troubleshooting network issues and coordinating support activities. This is a permanent position with a salary of $60,000 annually.