Bilingual Mortgage Success Specialist

Manulife; Halifax; Hybrid; CAD 42,000 - 72,000; Full time

Job summary

A leading financial services provider in Halifax is seeking a full-time Mortgage Onboarding Specialist. This role focuses on welcoming customers and ensuring satisfaction with mortgage products. Strong customer service skills and bilingual ability (English/French) are essential. Join a flexible and supportive work environment to support client retention strategies and enhance customer experiences.

Benefits

Health and dental benefits

Retirement savings plans

Paid time off program

Qualifications

• Strong customer service skills both written and verbal.
• Demonstrate passion for providing customer-centric solutions.
• Strong knowledge of mortgages.

Responsibilities

• Complete touchpoints with clients through phone and email.
• Respond to client inquiries via email and phone.
• Provide resolutions to a range of customer inquiries.

Skills

Customer service skills

Communication skills in English and French

Ability to work in a fast-paced environment

Education

2-4 years previous industry or customer service experience

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

A leading financial services provider in Halifax is seeking a full-time Mortgage Onboarding Specialist. This role focuses on welcoming customers and ensuring satisfaction with mortgage products. Strong customer service skills and bilingual ability (English/French) are essential. Join a flexible and supportive work environment to support client retention strategies and enhance customer experiences.