Bilingual Marketing CX Supervisor & Data-Driven Leader

TJX CANADA; Mississauga; On-site; CAD 74,000 - 105,000; Full time

Job summary

A leading retailer in Canada is seeking a Marketing Customer Service Supervisor to lead a dynamic team in Mississauga. This role involves overseeing operations, managing escalations, and collaborating on marketing initiatives. Candidates should have at least five years of supervisory experience, bilingual proficiency in English and French, and data analysis expertise. A competitive salary with additional perks and growth opportunities is offered.

Benefits

Group Benefits package

Management Incentive Plan

Competitive vacation package

Associate discounts

Tuition reimbursement

Qualifications

• Minimum five years of supervisory experience in customer service or retail.
• Strong verbal and written communication skills in English and French.
• Experience handling sensitive escalations such as discrimination.

Responsibilities

• Oversee daily operations and manage escalations in customer service.
• Monitor and evaluate customer service metrics and provide recommendations.
• Collaborate with marketing and IT teams on strategic initiatives.

Skills

Bilingual proficiency in English and French

Interpersonal skills

Data analysis skills

Critical thinking

Process improvement

Education

Post-secondary education in Business Management or Marketing

Tools

Power BI

SQL

Python

Excel

Job description

A leading retailer in Canada is seeking a Marketing Customer Service Supervisor to lead a dynamic team in Mississauga. This role involves overseeing operations, managing escalations, and collaborating on marketing initiatives. Candidates should have at least five years of supervisory experience, bilingual proficiency in English and French, and data analysis expertise. A competitive salary with additional perks and growth opportunities is offered.