Bilingual Manager, New Business Case Coordination

Manulife; Halifax; Hybrid; CAD 69,000 - 117,000; Full time

Job summary

A leading financial services provider in Halifax, Canada, is seeking a team member to manage high-net-worth client coordination activities. Ideal candidates will have strong communication skills and sound judgment to handle complex issues. The role supports a positive experience for clients and requires adaptability in a hybrid work environment. A competitive salary range of $69,750.00 - $116,250.00 CAD is offered.

Benefits

Health and dental benefits

Life and AD&D insurance

Generous paid time off

Retirement savings plans

Qualifications

• Strong communication abilities to interact effectively with clients and colleagues.
• Sound decision-making skills to manage priorities and resolve issues.
• Adaptability to thrive in a dynamic and changing environment.
• Problem-solving skills to identify challenges and implement solutions.
• Customer-oriented mindset to deliver exceptional service.

Responsibilities

• Manage the daily activities of the coordination team for high-net-worth client files.
• Coordinate resources and set daily priorities to achieve operational objectives.
• Exercise sound judgment when handling complex issues escalated to a higher level.
• Work collaboratively with the broader case coordination team.

Skills

Strong communication abilities

Sound decision-making skills

Adaptability

Problem-solving skills

Customer-oriented mindset

Job description

Partnering with our top-tier advisors, this role is crucial to driving the success of our new business and inforce high net worth (HNW) case coordination team. By delivering exceptional service and crafting memorable experiences in every interaction, you will play a pivotal role in advancing our HNW strategy.

Position Responsibilities

• Manage the daily activities of the coordination team for high-net-worth client files, including new business and in-force contracts.
• Coordinate resources and set daily priorities to achieve operational objectives and performance metrics.
• Exercise sound judgment when handling complex issues escalated to a higher level in order to diagnose and resolve them.
• Work collaboratively with the broader case coordination team to ensure consistency in processing and deliver an overall positive experience for advisors and distributors.

Required Qualifications

• Strong communication abilities to interact effectively with clients and colleagues.
• Sound decision-making skills to manage priorities and resolve issues.
• Adaptability to thrive in a dynamic and changing environment.
• Problem-solving skills to identify challenges and implement solutions.
• Customer-oriented mindset to deliver exceptional service.

Preferred Qualifications

• Ability to collaborate effectively across teams.
• Strong team player who contributes to shared goals.
• Influencing skills to gain buy-in and drive positive outcomes.
• Critical thinking to analyze situations and make informed decisions.
• Resilience to remain focused and productive under pressure.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$69,750.00 CAD - $116,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.