Bilingual Level 1 MSP Support Technician - Remote

Quadbridge; Vancouver; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading IT solutions provider in Vancouver seeks a bilingual Level 1 Support Technician to provide remote technical support and resolve client issues. The ideal candidate will have a diploma in IT, excellent communication skills in English and French, and 1+ years of IT support experience. The position offers training, development opportunities, and a vibrant workplace culture with various perks.

Benefits

RRSP program

Ongoing training and development

Health, dental, life and LTD insurance

Top-tier equipment

Monthly social and team building events

Onsite chef and gym access in Montreal

Phone allowance

Pet-friendly office

Qualifications

• 1+ years of IT support experience, preferably in an MSP environment.
• Experience supporting users in a remote or helpdesk environment.
• Exposure to ticketing systems and SLA-driven workflows.

Responsibilities

• Act as the first point of contact for technical issues.
• Provide remote support to clients for a range of technologies.
• Diagnose and resolve Level 1 issues.

Skills

Communication skills (English and French)

Customer service orientation

Problem-solving mindset

Attention to detail

Education

Diploma or degree in Information Technology or related field

Tools

Microsoft 365

Windows 10/11

RMM platforms (ConnectWise, NinjaOne)

Job description

A leading IT solutions provider in Vancouver seeks a bilingual Level 1 Support Technician to provide remote technical support and resolve client issues. The ideal candidate will have a diploma in IT, excellent communication skills in English and French, and 1+ years of IT support experience. The position offers training, development opportunities, and a vibrant workplace culture with various perks.