Bilingual Level 1 IT Support – MSP (Remote)

Quadbridge; Montreal; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Montreal is seeking a Bilingual Level 1 Support Technician. This role involves providing remote technical support to clients, troubleshooting issues across multiple technologies, and maintaining documentation. The ideal candidate has 1+ years of IT support experience and strong communication skills in both English and French. The position offers opportunities for professional growth and a vibrant workplace culture.

Benefits

Comprehensive health, dental, life, and LTD insurance

Professional training and development opportunities

Onsite chef and gym

Pet-friendly office

Qualifications

• 1+ years of IT support experience, preferably in MSP.
• Excellent verbal and written communication skills.
• Basic understanding of networking concepts.

Responsibilities

• Provide technical support for various technologies.
• Diagnose and resolve Level 1 issues.
• Document all work performed in PSA tools.

Skills

Bilingual in English and French

Customer service orientation

Technical troubleshooting skills

Attention to detail

Education

Diploma or degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Windows 10/11

RMM and PSA platforms

Job description

A leading IT solutions provider in Montreal is seeking a Bilingual Level 1 Support Technician. This role involves providing remote technical support to clients, troubleshooting issues across multiple technologies, and maintaining documentation. The ideal candidate has 1+ years of IT support experience and strong communication skills in both English and French. The position offers opportunities for professional growth and a vibrant workplace culture.