Bilingual IT Support Analyst — Remote & On-Call

Irving Oil; Saint John; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading energy company in Saint John, Canada, seeks a Bilingual IT Support Technical Analyst. The role involves providing remote support for retail technology, including troubleshooting POS systems and collaborating with stakeholders. Ideal candidates will have a diploma in IT and 3–5 years of support experience. This position offers a dynamic work environment and competitive compensation, including a comprehensive benefits package.

Benefits

Access to fitness facility

Annual bonus plan

Flexible benefits plan

Paid vacation options

Wellness support

Paid volunteer day

Qualifications

• 3–5 years in application, helpdesk, or command center support roles.
• Proven ability to troubleshoot hardware, software, and network issues.
• Experience in retail or fleet environments including POS systems.

Responsibilities

• Troubleshoot and resolve daily support cases promptly.
• Collaborate to diagnose and resolve technical issues.
• Accurately document case details and resolutions.

Skills

Problem-solving abilities

Analytical abilities

Customer-first mindset

Communication skills

Familiarity with ITIL practices

Education

College diploma in a related field

Tools

ServiceNow

Jira

Salesforce

Job description

A leading energy company in Saint John, Canada, seeks a Bilingual IT Support Technical Analyst. The role involves providing remote support for retail technology, including troubleshooting POS systems and collaborating with stakeholders. Ideal candidates will have a diploma in IT and 3–5 years of support experience. This position offers a dynamic work environment and competitive compensation, including a comprehensive benefits package.