Bilingual IT Support Analyst I — Remote/Hybrid

Intello Technologies Inc.; Montreal; Hybrid; CAD 52,000 - 78,000; Full time

Job summary

A leading managed service provider in Montreal seeks a Client Support Specialist to manage client support operations. This bilingual position involves triaging requests, providing Tier 1 technical support, and ensuring service excellence. Ideal candidates have A+ certification and strong adaptability. The role offers competitive benefits, a salary range of $52,000-$78,000, and flexible working options.

Benefits

Competitive salary

3 weeks paid vacation

Flexible benefits plan

Company matched pension

Career growth opportunities

Qualifications

• Familiarity with ITIL framework.
• A+ certification or better.
• Experience in client-facing computer troubleshooting is a plus.

Responsibilities

• Triaging and dispatching support requests from clients.
• Monitoring and managing open support tickets.
• Communicating with clients throughout the support process.
• Collaborating with Client Services Managers.
• Reviewing and refining open ticket queues.
• Documenting service requests in the problem tracking system.
• Providing Tier 1 technical support.
• Guiding users through technical difficulties.

Skills

Bilingual French/English

Adaptability

Attention to detail

Integrity

Professionalism

Time management

Education

A+ knowledge/certification or better

Tools

ITIL framework

Job description

A leading managed service provider in Montreal seeks a Client Support Specialist to manage client support operations. This bilingual position involves triaging requests, providing Tier 1 technical support, and ensuring service excellence. Ideal candidates have A+ certification and strong adaptability. The role offers competitive benefits, a salary range of $52,000-$78,000, and flexible working options.