Bilingual IT Service Delivery Manager (EN/FR) – Remote

Concentrix; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking an experienced IT Service Delivery Manager who is fluent in English and French. The role involves serving as the primary contact for clients, ensuring satisfaction, and addressing IT needs. The ideal candidate has a minimum of 5 years in service delivery management, strong communication skills, and the ability to manage multiple projects effectively. This is a full-time remote position based in Canada.

Qualifications

• Minimum 5 years of proven service delivery management or IT experience.
• Excellent verbal and written communication skills in both English and French.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Serve as the primary IT contact for the client, ensuring satisfaction.
• Provide excellent customer service and manage client communications.
• Track and report on outages and client expectations.

Skills

Service delivery management

Bilingual (English and French)

Client-focused solutions

Conflict resolution

Project management

Communication skills

Job description

A leading customer service provider is seeking an experienced IT Service Delivery Manager who is fluent in English and French. The role involves serving as the primary contact for clients, ensuring satisfaction, and addressing IT needs. The ideal candidate has a minimum of 5 years in service delivery management, strong communication skills, and the ability to manage multiple projects effectively. This is a full-time remote position based in Canada.