Bilingual IT Helpdesk Coordinator (EN/FR)

IAMGOLD Corporation; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mining company is hiring a bilingual Helpdesk Coordinator to manage the IT Helpdesk Support HUB across multiple sites. This role is critical for ensuring efficient delivery of technical support services. The ideal candidate has extensive IT experience, is fluent in English and French, and possesses strong technical skills with VMware, Microsoft servers, and ITIL frameworks. The position is based in Sudbury, Ontario, and requires flexibility for weekend work.

Benefits

Competitive salary and bonus

Extended health and dental benefits

Fitness & wellness subsidy

Employee share purchase plan

Electric vehicle subsidy

Qualifications

• At least six years of experience in the IT field.
• Strong interpersonal skills.

Responsibilities

• Engage in ticket resolution and call handling.
• Manage helpdesk workflows and prioritize support requests.
• Ensure availability of critical IT assets through proactive monitoring.
• Facilitate cross-site knowledge sharing.

Skills

Fluent in English and French

Strong communication skills

Attention to detail

Teamwork orientation

Ability to manage multiple projects

Education

Post-secondary education in Information Technology

Tools

VMware servers (ESXi)

Windows servers

Linux servers

Microsoft SQL Server

Microsoft SharePoint

SolarWinds ITSM

ITIL frameworks

Job description

A leading mining company is hiring a bilingual Helpdesk Coordinator to manage the IT Helpdesk Support HUB across multiple sites. This role is critical for ensuring efficient delivery of technical support services. The ideal candidate has extensive IT experience, is fluent in English and French, and possesses strong technical skills with VMware, Microsoft servers, and ITIL frameworks. The position is based in Sudbury, Ontario, and requires flexibility for weekend work.